Privacy Policy

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Privacy Statement
Should you choose to contact us to enquire about one of our services using a contact form or via an email link, none of the data that you supply will be stored by this website or passed to / be processed by any third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our website is protected by SSL meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local password protected computers and devices. The information we require to effectively respond to your enquiry is your name, company, business phone number and business email address.

If you are a patient/Customer of Synergy Clinical Services we record all your treatment and details of your appointment to aid the work requested.
To ensure you are treated safely, we record your person information, such as your name, address and Date of Birth.
To make sure that you are treated appropriately, we will also record your relevant treatments from the past and any long term conditions such as diabetes or asthma.
Your health record is kept confidential at all times and is only shared in accordance to Caldecott Principles. Data can be shared with outside organisations if they are directly involved in your care, for instance, your NHS Hospital, community nurses, therapy staff, or solicitors if related to a claim.
All staff are required to work to strict professional and contractual codes of confidentiality.
Please inform your clinician if you do not want your information held in this way.

Your orthotics will contain some personal information to ensure the correct orthoses is supplied for your treatment. The use of the personal details ensures that the product supplied is fit for purpose, for warranty purposes and for maintenance history. The minimum amount of personal information is used in order to supply the right medical device to you. If you want more details on how long we will hold your information then contact the company Data Protection Officer.
Please inform your clinician if you do not want your information held in this way.

You have rights around your personal data and how we handle it. If at any point you believe the information we process on you is incorrect and you want it corrected, you request to see this information, you request the data to be transferred, you object to our processing your Personal Information, or you request to have it deleted. Then please contact the Data Protection Officer. For more information, please see the ICO document “A guide to your data rights”.

If you believe we are not processing your personal data in accordance with the law you have the right to raise your complaint with the Information Commissioner’s Office (ICO).

Organisation name: Synergy Orthotic Clinical Services Ltd
Reference: ZA783734


Our website contains links to other websites. Our privacy policy only applies to this website, we would encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice
We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 6 September 2021